Archive for the ‘Sales & Marketing’ Category

FACT OR FICTION: Social Networking will transform my B2B business.

Monday, March 2nd, 2009

Fact or FictionFact! But not the way you may think. It could transform you right into a business with no stake of your own in what gets said about your products and marketing.

If you think it’s going to enable people motivated enough to share information about you to do it better, faster and wider then you are right. At present this appears to be far more true for B2C rather than B2B companies. But, as linkages between groups around a common interest grow, this will eventually create an opportunity for savvy companies including B2B firms that combine this approach with other tactics.

If you think social networking is going to develop new markets for you, help you create more meaningful value propositions, or educate prospects on your benefits then you are wrong. Others get the benefit of doing this unless you are an active participant in the social network yourself. Some companies like Chik-fil-A provide guidelines to fan groups and others hire people whose job is to ensure the company retains the proper presence. That’s good thinkin’.

Social networks today are what the World Wide Web was 13 years ago: nobody is sure how or if it can make you money but being there first is a good strategy just in case.  Given the emphasis on increasing leads and revenue, while decreasing discretionary spending, social networking for many B2B companies make need to get in line and come with an ROI case attached.

FACT OR FICTION: Companies that own a CRM solution don’t need a marketing partner.

Wednesday, February 25th, 2009

Fact or FictionFiction! There are plenty of papers written on CRM solutions that enable companies to eliminate their agencies. But this presumes that all your agency provides is online materials, eblasts, enewsletters and updates some Web content.

Having a CRM solution actually enables a company to use a marketing partner more strategically and surgically. Much waste in advertising and marketing comes from guessing at statistics on the customer or prospect group. Guess work costs money and the answers are usually provided by people who may not even know your customers day to day challenges intimately.

Take advantage of what the CRM system know about your customers: who opens messages, which things they open, which things they click through on, which ones buy, and so on.  Having a quick snapshot of this information can be invaluable to creating a theme, key messages, and a high impact campaign with tools that carry the sales person all the way from initial inquiry, through the buying consideration process, to contract and closing.

FACT OR FICTION: Sales people and marketing people are like oil and water.

Friday, February 20th, 2009

Fact or FictionFiction! Most people these days don’t get away with living in one camp or another. For one thing, companies need people to do more with less and multi-task. As Marketing spending gets trimmed back due to the economy, the responsibilities for marketing are being heaped onto the sales team.